As Answers has grown, we have invested heavily in keeping the site clean. We have both computer scientists and a small army of editors aimed at removing inappropriate content from the site. However, it has taken longer to remove abusers than we’d like. Some of the abusers, or trolls, wrongly report abuse on perfectly legitimate questions and answers, and in determining right from wrong we sometimes make mistakes. Some of you have reported that some unwarranted violation notice emails have been sent out to undeserving Answerers for posting content that does not actually violate the Answers community guidelines. We would like to apologise to anyone who has wrongfully received one of these violation notices. We feel that this is completely unacceptable. We are not only working on fixing this, but also enhancing our procedures for handling abuse reports so that situations like this will hopefully not arise in the future.
Aside from our problem with trolls, we’ve just learned that our violation emails are being sent out with a code error in the return email address – making it difficult for Answerers to appeal wrongful deletions. We’ve pushed through a fix that has corrected this, so if you’ve received a wrongful deletion, sent an appeal, and have not heard back from us please resend your appeal as there is a good possibility that we did not receive it.
Unfortunately, this only solves a piece of the problem. As Answers continues to grow, so must our process for handling reported abuse. We are in the working on ways to improve and adapt the structure for handling abuse on the site.
When stuff like this happens it is extremely frustrating for anyone wrongfully accused of contributing to abuse of Yahoo!7 Answers. The Yahoo!7 Answers Team feels your pain, as it is not fair to see unwarranted deletion of great content while actual abuse continues to slip through the cracks.
Community Feedback
We are pursuing a variety of solutions to improve the way in which abuse is reported and removed from Answers, but we would love to hear some constructive feedback from the community regarding a couple specific issues. You may have some thoughts that we haven’t considered, so please let us know what you think.
- How can we improve our report abuse process so that it cannot be abused by trolls?
- How can we improve our methods of detecting and hunting trolls on the site?
Even though we are not always vocal about each and every idea or suggestion that is passed along, our product team reads every suggestion and takes your feedback into consideration during product design.
Again, we apologise for any inconvenience this has caused. Please do leave us feedback!
Alana