PLEASE include on the Violation Notices what the user has been reported for. Especially with chatting and ranting, they don’t FEEL they’ve been doing it, so they are totally mystified when the VN arrives.

You could put a checklist of 20 violations on the report form, each linked to the matching clause of the CG. This would
1) stop reports on items that don’t break any rules
2) standardise the terms used,so you can easily do statistics on violations
3) make it easy to copy the reason to the VN, so the user gets TOLD what they are reported for.

This will reduce spurious reports and spurious appeals, making less work and causing less resentment (one major cause of deliberate trolling behaviour). It only costs a one-off simple programming job to achieve this.

ALSO please add a report button (or a checkbox on the form) for “bulk” type reports, eg spammers, obscene avatars, point-gaming etc where the report is about behaviour that spans numerous postings. Currently these are impossible to report except by email, which again is putting more work on you unnecessarily.